Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors

Journal Article

C. de Matos

Publication

Year of Publication:
2012
Volume:
32
Issue:
14
Pagination:
2203-2217

Identifiers

ISSN:
0264-2069
Other Numbers:
6414289

Locators

URL
Array
DOI:
10.1080/02642069.2011.582497

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