A Cross-Cultural Investigation of Customer Reactions to Service Failure and Recovery

Journal Article

Celso de Matos

Publication

Year of Publication:
2011
Volume:
23
Issue:
3/4
Pagination:
211-228

Identifiers

ISSN:
08961530
Other Numbers:
6414287

Locators

URL
Array
DOI:
10.1080/08961530.2011.578058

Sustainable Development Goals