Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining

Journal Article

Celso de Matos

Publication

Year of Publication:
2009
Volume:
23
Issue:
6-7
Pagination:
462-474

Identifiers

Other Numbers:
6414294

Locators

URL
Array
DOI:
10.1108/08876040910995257

Sustainable Development Goals