A multi-criteria process for IT project success evaluation–Addressing a critical gap in standard practices

The evaluation of project success is widely recognised as valuable for improving IT (Information Technology) project performance and impact. However, many processes fail to adequately address the requirements for a sound evaluation due to their inherent complexity or by not complying with fundamental practical and theoretical concepts. This paper presents a process that combines a problem structuring method with a multi-criteria decision analysis approach to evaluate the success of IT projects.