This seminar will take place on November 8 at 15:00. The seminar will be in a hybrid format with:
- in-person session in the IST Alameda Campus, Department of Engineering and Management's Meeting Room
- online, via Zoom https://videoconf-colibri.zoom.us/j/96123023678?pwd=mf8EasffR03yaWKLS6yI2Qmljl1t7R.1
Our seminars are free to attend and open to everyone. Please share with whomever may be interested.
Summary
In the rapidly expanding Attended Home Delivery sector, missed connections between couriers and customers lead to decreased satisfaction and higher operational costs. To tackle this challenge, this seminar presents the Attended Home Delivery Problem with Recovery Options (AHDPRO). This approach allows customers to indicate their likelihood of being home during various timeslots and select preferred recovery options in case of a missed deliver, such as leaving the package in a safe location, redirecting it to a collection point, or scheduling a second delivery attempt. The project focuses on optimizing delivery routes to minimize total travel time and the expected costs associated with recovery actions, taking into account the probability of synchronization failures. By employing advanced optimization techniques, we assess how different recovery strategies impact both efficiency and customer satisfaction. The insights gained offer valuable guidance for companies seeking to enhance their last-mile delivery services, emphasizing factors like optimal timeslot lengths and customer-centric operational practices that contribute to sustainable and efficient planning.
Speaker's bio
Valentina Bonomi is an Italian postdoctoral researcher at CEGIST, Instituto Superior Técnico (Portugal), since August 2024. With a passion for applying mathematical principles to solve real-world problems, she holds a BSc and MSc in Management Engineering from the University of Brescia (Italy) and gained international experience at CIRRELT, Université Laval (Canada). Valentina obtained her PhD in Information Engineering from the University of Brescia, focusing on Rich Vehicle Routing Problems in Healthcare and Last-Mile logistics. She has been a teaching assistant since 2020 and has participated in various international exchange programs, shaping her broad academic perspective.