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Does the quality of academic life mediate the satisfaction, loyalty and recommendation of HEI students?

INTERNATIONAL JOURNAL OF EDUCATIONAL MANAGEMENT

Journal Article

EdM Pedro

H Alves

J Leitao

Publication

Abstract

Purpose: The purpose of this paper is to identify the effects of students’ satisfaction with services on quality of academic life (QAL), formed by cognitive and affective components; and to assess the mediating effect of QOL components (cognitive and affective) on students’ loyalty and recommendation.

Year of Publication:
2018

Identifiers

ISSN:
0951-354X
Other Numbers:
2-s2.0-85047798646

Locators

URL
Array
DOI:
10.1108/ijem-04-2017-0086

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