Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector Socio-Economic Planning Sciences Journal Article Hermilio Vilarinho Miguel Pereira Giovanna D’Inverno Henriqueta Nóvoa Ana Camanho Publication Year of Publication: 2024 Identifiers Other Numbers: 149774667 Locators URL https://doi.org/10.1016/j.seps.2023.101797 DOI: 10.1016/j.seps.2023.101797 Sustainable Development Goals