Diogo Cunha Ferreira is an Assistant Professor with Tenure at the Department of Civil Engineering at Instituto Superior Técnico, University of Lisbon, an Adjunct Associate Professor at the University of Newcastle, Australia, and a Visiting Lecturer at the University of Shanghai, China. He is an Associate Editor of the journal Socio-Economic Planning Sciences and a Member of the Advisory Board of the journal Ecological Indicators. Since 2016, he has published 60+ peer-reviewed articles and book chapters, mostly related to healthcare and health systems, local government, and public services, and more recently, environment. He is a former integrated researcher at CERIS, being now a member of CEGIST. 

Keywords: Performance assessment | Hospitals | Satisfaction analysis